Refund Policy

LAST UPDATED: 01 March 2025

At Peptle Private Limited ("Peptle," "Company," "we," "us," or "our"), we strive to provide the best services to our users. This Refund Policy explains the terms and conditions under which refunds may be granted for services purchased on www.peptrait.com (the "Website").

1. GENERAL REFUND POLICY

All purchases made on the Website are final and non-refundable, except in cases explicitly stated in this Refund Policy. We encourage users to review service details before making a purchase.

2. ELIGIBILITY FOR REFUNDS

2.1 Technical Issues

If you experience a technical issue that prevents you from using our services and we are unable to resolve it within 7 business days, you may request a refund. You must provide detailed information about the issue and cooperate with our support team.

2.2 Duplicate Payment

If you are accidentally charged multiple times for the same service due to a system error or payment gateway issue, you may request a refund for the duplicate charge.

2.3 Service Not Delivered

If a purchased service is not delivered as promised and the issue remains unresolved within 10 business days, you may request a refund.

2.4 Subscription Cancellation

• Monthly Subscriptions: If you cancel a subscription within 24 hours of purchase and have not used the service, you may request a refund.
• Annual Subscriptions: A partial refund may be issued if the cancellation is made within 7 days of purchase and the service has not been extensively used.

3. NON-REFUNDABLE CASES

Refunds will not be provided in the following cases:

• If the user violates the Terms of Service.
• If the user changes their mind after purchase.
• If the service has been partially or fully used.
• If the user fails to provide the required information to troubleshoot an issue.
• If the refund request is made after the applicable refund period.

4. REFUND REQUEST PROCESS

To request a refund, follow these steps:

1. Email us at support@peptrait.com with the subject line "Refund Request - [Order ID]".
2. Provide details of your purchase, reason for the refund, and any supporting evidence.
3. Our team will review your request within 5 business days and notify you of the decision.

5. REFUND METHOD

Approved refunds will be processed as follows:

• If paid via credit/debit card: The amount will be credited back to the original payment method within 7-10 business days.
• If paid via UPI or Wallet: The refund will be processed within 5-7 business days.
• If paid via bank transfer: Processing time may vary depending on the bank.

6. CONTACT US

If you have any questions regarding our refund policy, please contact us at:

• Email: support@peptrait.com
• Address: #39, 2nd Floor, NGEF Lane, Indiranagar 1st Stage, Bangalore, Karnataka, India – 560038

By purchasing any service from Peptle, you agree to this Refund Policy.